Shipping policy
Last updated: October 19, 2026
Where We Ship
We currently ship within the contiguous United States (the lower 48 states and Washington, D.C.). We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories or Canada at this time.
Processing Time
All orders ship out the next business day. Business days are Monday through Friday, excluding holidays. Orders placed on Friday, over the weekend or on a holiday ship out on the next business day.
Shipping Methods and Rates
Shipping rates are calculated at checkout based on the weight of your items and your delivery address. At checkout you can choose from the following options:
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UPS Ground
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USPS Ground Advantage
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USPS First Class Mail (when available for lightweight items)
An estimated delivery time is shown at checkout for each option. Delivery estimates are provided by the carriers and are not guaranteed.
Address Accuracy
Please double-check your shipping address when placing your order and in your confirmation email. We can update your contact or address information only before your order ships. Once an order has shipped, the shipping address cannot be changed.
Kids Warehouse is not responsible for packages sent to an incorrect address provided at checkout. If a package is returned to us because of an address problem, we will not reship the order. Instead, you will receive a full refund.
Lost or Missing Packages
If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier first. Packages marked as delivered by the carrier are not the responsibility of Kids Warehouse, but we are happy to open an investigation with the carrier to help locate your package. Opening an investigation does not guarantee a refund or reshipment.
Questions
Contact us at 973-230-0016 or info@kidswhs.com, Monday through Friday, 9:30 AM to 5:30 PM Eastern Time.